Jérôme TOPCZENSKI +33 6 83 69 98 88 [email protected]
http://jtop.free.fr PMP® Certified
PRODUCT LINE MANAGER
EXPERIENCE PRODUCT LINE MANAGER Lead a full Front Office solution set for investment banks across teams from strategic decision to product commercialization. Guides a team of sub-managers contributing to the product development, in accordance with company objectives.
Oct 2016 Present
NEOXAM (35+ team members) • Managed 3 products from requirements analysis till delivery • Main functions were product strategy, business planning, execution & customer engagement • Oversaw development and ensured global strategies are executed according to plan • Ensured agility during the development life cycle (SCRUM) • Main stakeholder and decision maker with prospects and customers
Lead the entire NX Compliance product life cycle from strategic planning to operational activities. Lead the different teams for successful rollout of related features. Used agility practices for a better teamwork and product quality.
Feb 2014 Sep 2016
NEOXAM (20+ team members) • Lead a product set across teams from analysis till rollout within the product strategy • Implemented a company-wide go-to-market plan, working with all departments to execute • Ensured agility during the development life cycle (SCRUM) • Acted as primary liaison with program management and customers • Lead a company-wide project: Set-up a 30-people-business unit in Tunis within 18 months.
CUSTOMER SERVICES MANAGER Audit, direct and improve the teams’ performance to provide effective customer service. To manage the efficiency of Level 1 / Level 2 services & support to clients and ensure that service levels are achieved.
Dec 2012 Jan 2014
SUNGARD - ASSET ARENA (13 team members in 5 countries) • Developed an effective framework to monitor and improve customer support • Supervised operational tasks (complex support issues management, escalation point, KPI reporting, SLA respect…)
QUALITY ASSURANCE MANAGER Audit, direct and oversee the operations of several departments. Lead and plan the work of the different teams for successful completion of related projects. Maintain procedures and policies that enable the optimum team performance.
May 2008 Nov 2012
SUNGARD - ASSET ARENA (18 team members, including 15 in India) • Managed outsourced teams (strategy & team reorganization, offshoring solution set-up…) • Supervised the Quality Assurance department Ensured functional & technical (stability/performance) release certification Built an automation solution (400+ workflows, keyword & data driven concepts) • Oversaw the Process department Coached and mentored one PMO in charge of internal project coordination Directed “Operational Excellence” (projectized organization set up & agility implementation)
PROJECT MANAGER Plan, execute and finalize projects within triple constraints of delivering on time, within budget and scope objectives. Develop risk mitigation plans. Effectively communicate project status to project stakeholders.
SUNGARD - ASSET ARENA Project management (4500 man days) - SCRUM methodology • Ensured successful execution of a cross-company project along with process & methodology setup (a full fledge solution with a Back-Office solution & a Compliance server) • Managed software releases (project monitoring, risk management…)
Feb 2007 Apr 2008
MICROPOLE-UNIVERS In-house project management for SUNGARD (1500 man days) - XP methodology • Ensured delivery of a major release dedicated to "stability & performance" • Re-engineered quality processes (set-up of a QTP solution & a Load Runner performance lab) • Built an intranet dedicated to project management (steps & deliverables, templates...)
Sep 2005 Jan 2007
Time and material project management (Up to 600 man days) - Cascading lifecycle • Managed e-business projects from project inception till production deployment
Sep 2001 Aug 2005
SOFTWARE ENGINEER Apr 2001 Aug 2001
CMG-LOGICA Consultant at CORTAL • Supervised help desk activities and participated in new business-to-consumer services
Mar 1999 Mar 2001
Consultant at NATEXIS BANQUES POPULAIRES • Managed projects (Back-Office/Internet secure transfers, Web-To-Host, Internet services)
CIVIL ENGINEER Jan 1998 Dec 1998
6-month-contractor for “Méthodes et Construction” - Designed construction methods 6-month-contractor for Bouygues-Norpac - Monitored construction sites
- Team audit & reorganization, delegation & key people development - Communication, motivation & relationship building abilities
- Development of outsourced policies & strategies - Management of geographically distributed teams, cross-cultural awareness
- Business process re-engineering - Organizational changes and team accompaniment
- Organization, budget & planning consistency, risk management - Customer relationship management
- Front-to-Back workflow, portfolio management, asset management ecosystem - Listed & OTC derivatives (options, futures, swaps…)
Graduated in 1996 (civil engineering school)
Fluent in English (working in an international context for the past 9 years)