Total duration: 01:35:00
EXPERT UNIT 1 (B3)
Activity group(s): 1 Number of exercises: 85
Expert Unit 1 (21 activity (ies) 01:35:00) Dialogue: Expression [1 exercises] 1
Hello, Malpass Consulting. How can I help you? 2
I'd like to speak to Mr. Svensson in Human Resources, please. Can I talk to Mr. Svensson in Human Resources, please? Could I speak to Mr. Svensson in Human Resources, please?
2
What is it concerning, sir? It's concerning the management convention in New York next week. The management conference in New York next week. My call concerns the management conference in New York next week.
3
2 2
Just one second, I'll put you through.
3
Just one second, I'll put you through. Just one second, I'll put you through.
3 3
Hello. This is Peter Svensson, Human Resources Director. How can I help you? Hello, I'm calling about the management conference next week. Yes, it's concerning the conference at the convention center next week. Could you give me the details of the conference next week?
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O.K.
4
Fine.
4
Of course.
4
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4
What would you like to know about the conference? Could I send a delegation of employees to the conference? I'd like to send a delegation to the conference. A group of my employees would like to attend.
5
Of course. Fine. That's great.
5 5 5
How many employees will attend the conference? 6 6
There will be two executives and one personal assistant. 2 executives and 1 personal assistant will attend the conference. The delegation will be 2 executives and 1 personal assistant.
6
Were they at the conference last year? Yes, they were. They weren't. No, only I was at the conference last year.
7
Good. That's fine. O.K.
7 7 7
No problem. Fine. O.K.
8 8 8
Will they make a presentation to the conference? Yes, an executive would like to present our company. They will not make any presentations. No, they won't make any presentations.
8
6
When will your delegation arrive? They'll arrive in New York next Monday. My delegation will come to New York next Wednesday. Next weekend.
Can I take their names, please? Can I take their names, please? Can I take their names, please?
Word Association [2 exercises] 1
Match the words from the dialogue with their synonyms on the right. a convention a group a company
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a conference a delegation a business
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2
Match the words from the dialogue with their synonyms on the right. to arrive to put through to present
to come to transfer to introduce
Sentence Pronunciation [11 sentence(s)] I'd like to speak to Mr. Svensson in Human Resources, please. It's concerning the management convention in New York next week. Hello, I'm calling about the management conference next week. Could you give me the details of the conference next week? Could I send a delegation of employees to the conference? I'd like to send a delegation to the conference. The delegation will be 2 executives and 1 personal assistant. No, only I was at the conference last year. Yes, an executive would like to present our company. No, they won't make any presentations. They'll arrive in New York next Monday.
Key grammar explanations [1 grammar point(s)] 1
Past interrogatives
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Sentence Practice [4 exercises] 1
Reformulate as in the example. Example: They were at the conference last year. I was in New York last year.
Was I in New York last year?
You were a Human Resources Director.
Were you a Human Resources Director?
He was at the convention center.
Was he at the convention center?
Past interrogatives
2
Were they at the conference last year?
'To be' and 'to have': preterite
Reformulate as in the example. Example: They were at the conference last year.
Were they at the conference last year?
She was an executive.
Was she an executive?
It was a management convention.
Was it a management convention?
We were at the presentation last week.
Were we at the presentation last week?
Past interrogatives
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'To be' and 'to have': preterite
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3
Reformulate as in the example. Example: I send a delegation of employees to the conference.
Could I send a delegation of employees to the conference?
They make a presentation to the conference.
Could they make a presentation to the conference?
You arrive next weekend.
Could you arrive next weekend?
We call about the human resources convention.
Could we call about the human resources convention?
Modal auxiliaries
4
Reformulate as in the example. Example: He sends a delegation of employees to the conference.
Could he send a delegation of employees to the conference?
She gives me details about the convention.
Could she give me details about the convention?
He arrives next Monday.
Could he arrive next Monday?
She makes a presentation.
Could she make a presentation?
Modal auxiliaries
The Right Word with speech recognition [3 exercises] 1
I'll put you through. call need
2
I'll put you through to the Human Resources Director. in by
3
Could you give me the details of the conference next week? How Was Modal auxiliaries
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Dialogue: Comprehension [1 exercises] 1
Hello, Malpass Consulting. How can I help you? I'd like to speak to Mr. Svensson in Human Resources, please. Can I talk to Mr. Svensson in Human Resources, please? Could I speak to Mr. Svensson in Human Resources, please? No, they won't make any presentations. Just 3 days and 2 nights. Next weekend. Yes, they were. They weren't.
2
2 2 O.K. Can I take their names, please? Good. That's fine.
What is it concerning, sir? It's concerning the management convention in New York next week. The management conference in New York next week. My call concerns the management conference in New York next week. Yes, it's opposite the library on 45th Street. A single room with a bath, please. You're behind the train station on Lincoln Avenue. They weren't. No, only I was at the conference last year.
3
2
Just one second, I'll put you through.
3
Just one second, I'll put you through. Just one second, I'll put you through.
3 3
That's correct, ma'am. That's fine. Fine, ma'am. That's fine. O.K.
Hello. This is Peter Svensson, Human Resources Director. How can I help you? Hello, I'm calling about the management conference next week. Yes, it's concerning the conference at the convention center next week. Could you give me the details of the conference next week? They will not make any presentations. My plane will land in Boston on April the 2nd. I am going to stay two nights. It's near the shopping mall on Kennedy Drive. Just 3 days and 2 nights.
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O.K.
4
Fine.
4
Of course.
4
Fine.
That's right, ma'am.
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4
What would you like to know about the conference? Could I send a delegation of employees to the conference? I'd like to send a delegation to the conference. A group of my employees would like to attend. Next weekend. It's Mrs. Tina Catona. I am going to stay two nights. I will land at the Boston airport on May the 20th. We are going to stay one night.
5
5 5 5
How many employees will attend the conference? There will be two executives and one personal assistant. 2 executives and 1 personal assistant will attend the conference. The delegation will be 2 executives and 1 personal assistant. A single room with a bath, please. My plane will land in Boston on April the 2nd. I would like to reserve a room, please. You're behind the train station on Lincoln Avenue. Can I talk to Mr. Svensson in Human Resources, please?
6
Of course. Fine. That's great. Can I take their names, please? Thank you, Mrs. Catona. Goodbye.
6 6 6 That's fine. Of course. Fine, ma'am.
Were they at the conference last year? Yes, they were. They weren't. No, only I was at the conference last year. I would like to reserve a room, please. I'd like a double room with a shower. It's near the shopping mall on Kennedy Drive. I will land at the Boston airport on May the 20th. Are there any conference facilities in your hotel?
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Good. That's fine. O.K. Of course. That's fine. That's right, ma'am.
7 7 7
Yes, there are conference facilities here.
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7
Will they make a presentation to the conference? Yes, an executive would like to present our company. They will not make any presentations. No, they won't make any presentations. My name is Mrs. Tina Catona. It's Mrs. Tina Catona. A single room with a bath, please. I am going to stay two nights. I'd like a double room with a shower.
8
No problem. Fine. O.K. Thank you, Mrs. Catona. Goodbye. Thank you, Mrs. Catona. Goodbye. That's fine.
8 8 8
That's fine.
When will your delegation arrive? They'll arrive in New York next Monday. My delegation will come to New York next Wednesday. Next weekend. Yes, it's Mrs. Catona. The delegation will be 2 executives and 1 personal assistant. We would like a suite with Internet access. Yes, it's opposite the library on 45th Street. Could I reserve a room, please?
Can I take their names, please? Can I take their names, please? Can I take their names, please? Thank you, Mrs. Catona. Goodbye.
That's fine. That's correct, ma'am. Of course.
Dialogue: Expression [1 exercises] 1
[You and your co-worker discuss the meeting.] Hello James, were you at the meeting? 2 2 2
No, I wasn't. I wasn't at the meeting. No, do you think it was useful?
2
I found it very useful. 3 3 3
When will we launch the product? Do you know when we will launch the product? Is the launch date in August?
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3
I think Ken said the launch will take place sometime in August. Why will we launch in August? Who decided on an August launch? O.K., why August though?
4
5 5 5
One of our designers did it. One of our designers did it. Yes, one of our designers did it.
6 6 6
We sure hope it'll be a success. We sure hope it'll be a success. We sure hope it'll be a success.
7 7 7
I think the first drafts look very promising. Do you think it will be a success? Will the camera sell well? Yes, but will it sell?
7
That's a good question! That's a good question! That's a good question!
Do you want to see the draft designs for the camera? Who designed the mini camera? Do you know who designed the camera? Did one of our employees design the camera?
6
4 4 4
He wants to launch as quickly as possible. How will we manage that? Will we finish it on time? Do you think we will finish it on time?
5
It was the CEO's idea. It was the CEO's idea. It was the CEO's idea.
We hope it will sell well in Europe. 8 8 8
Will we advertise in any newspapers? Do we have plans to advertise in any magazines? What will be our advertising strategy?
8
We will put advertisements in several newspapers and magazines. Excellent, whose idea was that? Do you know whose idea that was? Great, who suggested that?
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It was John's suggestion. It was John's suggestion. It was John's suggestion.
9 9 9
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9
That's what the meeting was about. Thanks for your help! I think I understand a bit more now, thanks. O.K., thanks for answering my questions, Brian.
You're welcome! You're welcome! You're welcome!
Sentence Pronunciation [19 sentence(s)] I wasn't at the meeting. No, do you think it was useful? When will we launch the product? Is the launch date in August? Why will we launch in August? Who decided on an August launch? O.K., why August though? How will we manage that? Do you think we will finish it on time? Do you know who designed the camera? Did one of our employees design the camera? Do you think it will be a success? Will the camera sell well? Do we have plans to advertise in any magazines? What will be our advertising strategy? Excellent, whose idea was that? Do you know whose idea that was? Great, who suggested that? I think I understand a bit more now, thanks.
Key grammar explanations [2 grammar point(s)] 1
Interrogative words
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2
Direct and indirect questions
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Grammar Practice [4 exercises] 1
Reformulate as in the example. Example: what (you / to see) when (you / to launch)
When do you launch?
why (I / to design)
Why do I design?
what (he / to do)
What does he do?
how (she / to move)
How does she move?
where (we / to work)
Where do we work?
who (they / to want)
Who do they want?
Interrogative words
2
What do you see?
Auxiliaries
Reformulate as in the example. Example: what (you / to see)
What will you see?
when (we / to discuss)
When will we discuss?
how (you / to design)
How will you design?
why (she / to work)
Why will she work?
what (they / to think)
What will they think?
where (I / to be)
Where will I be?
who (he / to meet)
Who will he meet?
Interrogative words
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3
Reformulate as in the example. Example: what (you / to see) when (I / to suggest)
When did I suggest?
why (she / to agree)
Why did she agree?
how (we / to advertise)
How did we advertise?
where (you / to move)
Where did you move?
who (they / to meet)
Who did they meet?
what (he / to understand)
What did he understand?
Interrogative words
4
What did you see?
Auxiliaries
Reformulate as in the example. Example: what (you / to see)
What are you seeing?
when (we / to discuss)
When are we discussing?
why (she / to work)
Why is she working?
how (it/ to going)
How is it going?
where (they / to advertise)
Where are they advertising?
who (I / to suggest)
Who am I suggesting?
what (you / to launch)
What are you launching?
Interrogative words
Sentence Practice [6 exercises] 1
Put the following phrases in the right order. Example: manage / how / will / we / that?
How will we manage that?
idea / whose / that? / was
Whose idea was that?
in August / why / we / will / launch
Why will we launch in August?
advertising strategy? / what / be / will / our
What will be our advertising strategy?
Interrogative words
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2
Put the following phrases in the right order. Example: manage / how / will / we / that?
How will we manage that?
August / launch? / who / on an / decided
Who decided on an August launch?
launch / the product? / when / we / will
When will we launch the product?
on time? / how / finish / will / it / we
How will we finish it on time?
Interrogative words
3
Reformulate as in the example. Example: Do you think (we will / will we) finish it on time?
Do you think we will finish it on time?
Do you think (it was / was it) useful?
Do you think it was useful?
Do you know when (we will / will we) launch the product?
Do you know when we will launch the product? Do you know when we'll launch the product?
Do you think (it will / will it) be a success?
Do you think it will be a success? Do you think it'll be a success?
Direct and indirect questions
4
Reformulate as in the example. Example: Do you think (we will / will we) finish it on time?
Do you think we will finish it on time?
Does he know (we will / will we) launch the product in August?
Does he know we will launch the product in August? Does he know we'll launch the product in August?
Do they know (we are / are we) hoping for a success?
Do they know we are hoping for a success? Do they know we're hoping for a success?
Do you think (it was / was it) a good idea?
Do you think it was a good idea?
Direct and indirect questions
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5
Reformulate as in the example. Example: Will we finish it on time? (Do you think)
Do you think we will finish it on time?
Will they launch in August? (Do you think)
Do you think they will launch in August? Do you think they'll launch in August?
How will we manage that? (Do you know)
Do you know how we will manage that? Do you know how we'll manage that?
Will it sell well? (Do you think)
Do you think it will sell well? Do you think it'll sell well?
Direct and indirect questions
6
Reformulate as in the example. Example: Will we finish it on time? (Do you think)
Do you think we will finish it on time?
Was it the CEO's idea? (Do you think)
Do you think it was the CEO's idea?
Will it sell well in Europe? (Do you think)
Do you think it will sell well in Europe? Do you think it'll sell well in Europe?
When will we advertise? (Do you know)
Do you know when we will advertise? Do you know when we'll advertise?
Direct and indirect questions
Picture/Word Association with speech recognition [3 exercises] 1 newspapers cameras questions suggestions designers
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2 magazines questions cameras suggestions designers
3 advertisements designers cameras products meetings
The Right Word with speech recognition [3 exercises] 1
How will we manage that? Who Which What Interrogative words
2
Do you think it will be a success? Have How When Direct and indirect questions
3
Will we advertise in any newspapers? design hope suggest
Word Association [1 exercises] 1
Match the words from the dialogue with their synonyms on the right. to suggest to finish to advertise
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to propose to complete to publicize
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Dialogue: Comprehension [1 exercises] 1
[You and your co-worker discuss the meeting.] Hello James, were you at the meeting? No, I wasn't. I wasn't at the meeting. No, do you think it was useful? Altogether $560, then. Do you accept traveler's checks? B-A-L-L. Yes, but will it sell? I'll return it at 2 p.m. on the 30th of October.
2
We sure hope it'll be a success. O.K.
3 3 3 I'm afraid so!
No problem.
I think Ken said the launch will take place sometime in August. Why will we launch in August? Who decided on an August launch? O.K., why August though? L-E-E. I'd like the car on October 16th. I'd like the car for 14 days. That makes $560. We'll drive about 1,000 miles in total, I think.
4
Correct! Sure, I'll fax the garage now.
I found it very useful. When will we launch the product? Do you know when we will launch the product? Is the launch date in August? $77 on top, that's a lot! Friday the 16th of October. Yes, I'd like to rent an economy car. Fine, $77 extra, that's O.K. For 2 weeks if possible.
3
2 2 2
It was the CEO's idea. It was the CEO's idea. It was the CEO's idea.
4 4 4
No problem. Correct!
He wants to launch as quickly as possible. How will we manage that? Will we finish it on time? Do you think we will finish it on time? Yes, I'd like to rent an economy car. 3:00 in the afternoon. I'd like to pay by credit card. Probably around 300 miles. Can I rent a luxury car?
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That's a good question! That's a good question! That's a good question!
5 5 5
O.K., I'll fax the garage now.
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5
Do you want to see the draft designs for the camera? Who designed the mini camera? Do you know who designed the camera? Did one of our employees design the camera? Friday the 16th of October. $77 on top, that's a lot! Just a 14 day rental period. Around noon on October 30th. I'd like to pay by credit card.
6
I'm afraid so! No problem. O.K. O.K., I'll fax the garage now.
We sure hope it'll be a success. We sure hope it'll be a success. We sure hope it'll be a success. O.K., I'll fax the garage now.
7 7 7
I'm afraid so!
We hope it will sell well in Europe. Will we advertise in any newspapers? Do we have plans to advertise in any magazines? What will be our advertising strategy? Around noon on October 30th. Probably around 300 miles. An extra $77 for insurance. $77 on top, that's a lot! Just a 14 day rental period.
8
6 6 6
I think the first drafts look very promising. Do you think it will be a success? Will the camera sell well? Yes, but will it sell? Can I pay for the reservation by check? Approximately 70 miles a day. On Wednesday the 16th of October. Friday the 16th of October. $77 on top, that's a lot!
7
One of our designers did it. One of our designers did it. Yes, one of our designers did it.
8 8 8 O.K. That's right. I'm afraid so! No problem.
We will put advertisements in several newspapers and magazines. Excellent, whose idea was that? Do you know whose idea that was? Great, who suggested that? At about 1:00 p.m. Probably around 300 miles. Altogether $560, then. Can I pay for the reservation by check? 3:00 in the afternoon.
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It was John's suggestion. It was John's suggestion. It was John's suggestion.
9 9 9
Correct! O.K., I'll fax the garage now.
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9
That's what the meeting was about. Thanks for your help! I think I understand a bit more now, thanks. O.K., thanks for answering my questions, Brian. An extra $77 for insurance. Probably around 300 miles. B-A-L-L. F-O-X. L-E-E.
You're welcome! You're welcome! You're welcome! That's right.
Key grammar explanations [3 grammar point(s)] 1
'There is' - 'There are'
2
Dates
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3
Percentages
Word Pronunciation [5 word(s)] piece of furniture screen plant outlet old-fashioned
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Word Order with speech recognition [6 exercises] 1
there are plenty of reasonably priced hotels in there are plenty of reasonably priced hotels in New York. Addresses and phone numbers
2
you can't you can't get
3
I can even arrange I can even arrange a little
The prepositions 'in' and 'at'
get anything decent for anything decent for less than
The place of 'even'
New York.
less than two hundred two hundred a night.
a little sightseeing sightseeing for you. 'A little' - 'A bit'
for
night.
you.
'Little' - 'A little' - 'Much'
4
I'll fax the details to you this afternoon. I'll fax the details to you this afternoon.
5
The airports will be packed because of the school The airports will be packed because of the school vacation
6
I just need your I just need your flight
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a
flight number and arrival number and arrival time
vacation
time.
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Cultural Texts [2 cultural text(s)] 1
Thanksgiving November / Thanksgiving / turkey with cranberry sauce / pumpkin pie / Pilgrims / New World / set sail / Mayflower / Plymouth / American Indian
Thanksgiving dinner Every year, on the fourth Thursday of November, Americans celebrate Thanksgiving. On this public holiday, families eat turkey with cranberry sauce, followed by pumpkin pie. This tradition comes from the first settlers in America. In 1609, a group called the 'Pilgrims' left England where they were being persecuted for their religious beliefs. Their first stop was Holland, but they later decided to move to the New World. In 1620, the Pilgrims set sail on the 'Mayflower' ship. Upon arriving in present-day Massachusetts, they named their new settlement Plymouth. Here, the Pilgrims' first winter was extremely difficult. They had not yet made contact with the Natives. However, in 1621, an American Indian entered the Plymouth settlement and welcomed the Pilgrims. He even taught them how to farm the land. After a successful October harvest, the Pilgrim governor declared a day of Thanksgiving. No one knows what was served at the first Thanksgiving, but nowadays, Americans remember their origins over a turkey dinner!
2
County and State Fairs real taste / State Fair / agricultural / County Fair / competitions / blue ribbon / pie-eating contest / campsites / fairground attractions
A Jell-o-eating contest If you want a real taste of America, why not try a County or a State Fair? These fairs often last several days, and they are mostly agricultural. They are an opportunity for people from the city to see country life. It is also a chance for rural communities to get together and celebrate. If you go to a County Fair, you can see lots of competitions. There are competitions for the best flower, best vegetable, or even the biggest vegetable. The winner gets a blue ribbon, and of course, their photo in the local newspaper. Other kinds of competitions include the pie-eating contest, where the winner is the person who eats the most pie. State Fairs are often a lot bigger than County Fairs. People come from all over the state and stay at campsites. There are fairground attractions, concerts, and let's not forget the competitions! County and State Fairs are typical American events that are lots of fun!
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Riddles [6 exercises] 1
What country did the Pilgrims originally come from? England Hints: They left this country because they were being persecuted for their religious beliefs. They left for America in a ship called the 'Mayflower.' They were the first settlers in America. Cultural text: Thanksgiving (Traditions )
2
Name the town where the Pilgrims settled. Plymouth Hints: They arrived here on the 'Mayflower' ship. It is also the name of the town where they left from in southwest England. It is found in present-day Massachusetts. Cultural text: Thanksgiving (Traditions )
3
A person of which origin entered the Pilgrim settlement in 1621? Native American Hints: This person welcomed the Pilgrims. This person taught the Pilgrims how to farm the land. People of this origin are natives of the area. Cultural text: Thanksgiving (Traditions )
4
What is very common at County Fairs? Competitions Hints: The best flower could win one of these. The best vegetable could win one of these. The winner of this receives a blue ribbon. Cultural text: County and State Fairs (Traditions )
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5
Name a traditional competition at a County Fair. A pie-eating contest Hints: You have to eat food to win this competition. You have to eat lots of pies to be the winner. This competition begins with 'P.' Cultural text: County and State Fairs (Traditions )
6
What kind of fair is bigger than a County Fair? State Fair Hints: You can find fairground attractions at this kind of fair. You will also find concerts at this kind of fair. This kind of fair begins with 'S.' Cultural text: County and State Fairs (Traditions )
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