Cell: (310) 990-4063 Home: (310) 601-7537
Guillaume Hagen
[email protected]
10585 Missouri Avenue Apt. 15 Los Angeles, CA 90025
OBJECTIVE To obtain a job in the I.T. industry for a stable organization. SKILLS • • • •
Advanced skills in maintaining Windows and Linux based network servers and workstations Strong technical support background: troubleshooting, repair of networks, hardware and software installations Good communication and customer service skills Advanced skills in support and installation of the following programs: Windows 9X/ME/NT/2000/2003/XP/Vista/Seven, Linux Red Hat Enterprise, Mac OS X, SQL, Office, VNC, PC Anywhere, Logmein
WORK EXPERIENCE NOVOGENIX LABORATORIES, Los Angeles – USA Web Designer Jan. 2010 – Feb. 2010 • Designed the web site using html and css with a user friendly interface Apr. 2011 – Jun. 2011 • Rebuilt the web site using the CMS Joomla for an easy to be updated by the users SPIRAL GROUP Business solutions and ERP for the retail market, Montpellier - France Network Administrator Jan 2003 – Dec. 2008 • Managed on-line Red Hat Enterprise Linux servers and networks (Router, Switches, Firewalls, Outlook mail services Oracle database, system backup and recovery); maintenance was always realized within a 4 hour recovery time objective • Network Administrator responsible for uptime of all three Spiral Group offices in France with 200 workstations and 50 Windows, Linux and Unix servers • Pre-sales technical consultant for network expertise for sales opportunities in the retail industry • Setup and configuration of ADSL routers (Bewan, Netgear), firewalls (Fortigate, Netasq), servers, workstations and laptops • Designed new processes for servers O/S installation and upgrade time reduction of 50% • On-site training courses on Spiral retail software (ERP) in more than 150 stores in France, Italy, Turkey and Greece that resulted in a 92% customer satisfaction Technical Support Specialist Oct. 2000 – Dec. 2002 • Provided on phone and email technical support for the following fields: DSL, Cable, Fiber, T1, Routers, windows workstation, Red Hat Enterprise Linux and Oracle Database • Identified the source of problems, recommended solutions, documented and notified the development team to make software enhancements • Customer Service Manager (Cofaq): crisis and turnaround management • On phone and email technical/user Support (tier 1) on company-developed software for approximately 250 retail offices managed by Spiral Group with an average of 30 calls per day POLE EQUATEUR Computer sales Le Vigan - France LAN Administrator and Sales Jan. 2000 – Sep. 2000 • Responsible for closing B2B and B2C sales and for pre-sales advice for PC assembly and design • Administered Windows 2000 servers and workstations for B2B customers • Executed network analysis in order to improve customers IT infrastructure performance • Post-sales support and hardware/software troubleshooting EDUCATION 2001
IFC University, Nîmes, France Computer Science Network Administrator
LANGUAGES French (native), English (fluent) and Italian (fluent) ADDITIONAL INFORMATION Horse riding for 7 years: jumping, dressage and competition
