Sandrine Bernard

[email protected]

Green Card Holder Santa Clara, CA

Senior Business Systems Analyst / Manager Professional Summary I am a senior business systems analyst and manager with extensive experience successfully delivering projects for major French and American companies. I’m also a major contributor in the definition of the product roadmap, and the requirements for the core product. I’ve worn many hats in my career: developer, business analyst, business system analyst, quality assurance, trainer, project & product manager, and team manager. As a result, I have a unique ability to manage various tasks on projects and to navigate complex challenges. My strong technical background, functional background, and my attention to detail help me to propose well-adapted solutions for the end users, and provide an effective interface between business and technical teams. My customers value my hard work, strong motivation, tenacity, curiosity, quick learning, reliability, creative problem-solving, and adaptability.

Work Experience Mphasis Wyde (Insurance Software Provider)

May 2008 - Present

November 2015 - Present: Senior Business System Analyst (Subject Matter Expert) • Customer: Aflac (Columbia, SC) • Responsibilities: ✓ Analyze Products Portfolio & Propose Product Configuration Strategy ✓ Contribute in the definition of the product roadmap, and in the requirements for the core product December 2013 - Present: Business System Analyst Team Manager • Achievements: ✓ Create and manage Wynsure Subject Matter Expert Team to build a team of 5 experts who can provide guidance and be a mentor on project implementation. ✓ Implement a collaboration tool to facilitate the transfer of knowledge between project teams, to share best practices, and to provide model templates for use with new projects. October 2014 - October 2015: Business System Analyst Lead • Customer: LifeMap (Portland, OR) • Achievements: ✓ Successful delivery of the project in one year and an half (7 lines of group product). ✓ Serving in multiple roles due to a lack of resources: Business Analyst Lead, Technical Lead, Product Developer, and QA Lead. ✓ Brought in late in the project cycle to provide direction. Provided technical and functional guidance to unblock key dependencies, allowing the project to move forward. January 2013 - November 2013: North American Product Team Manager/System Analyst • Achievements: ✓ Set up and manage North American Product Team to extend the French Product Team, and to integrate North American insurance industry standards into the core product. ✓ Built a strong relationship between the French Product Team and the North American Team, and helped develop the core product for American customers. This close partnership keeps the company competitive and reduces the cost of customizations. ✓ Analyzed product insurance documents and developed industry standard product templates for the core product to facilitate sales, development, and consulting in the insurance vertical insurance market. Benefits included streamlined demonstration setup, validation of new versions, and templates for product team use.

March 2011 - December 2012: Business System Analyst Lead • Customer: Colorado Bankers Life (Denver, CO) • Achievements: ✓ Implemented a new insurance policy management platform to replace a mainframe system, providing a user-friendly and highly configurable system for offering new insurance products. ✓ Successfully led and developed solutions using complex insurance products. Rapidly learned American insurance products and English project terminology in 3 months to become team lead despite having no prior experience. May 2008 - February 2011: Project Manager & Business Analyst • Customer: BNP Paribas assurances (Paris, France) • Achievements: ✓ Implemented a new insurance policy management platforms to replace and merge multiple systems and to improve insurance product time to market. ✓ Entrusted to lead the largest project in the company. Project started with 10 team members and grow up to 40 team members. Although team was recently formed and lacked knowledge in software and industry domains, successfully delivered within 9 months.

Industry: Insurance (Individual & Group Life and AD&D, Accident, Critical Illness, Vision, Disability, Cash value, Mortgage) Responsibilities: • Perform gap analysis, estimate enhancements, and document business needs for customizations • Assist with the development of the project schedule • Design solutions for the development team and oversee the development cycle • Analyze, design, and complete insurance product development • Mentor project teams on developing insurance products and designing system enhancements • Recommend best practices for delivering business solutions and serve as Subject Matter Expert in systems and technologies • Troubleshoot and resolve problems on projects and perform project audits • Major contributor in the definition of new methodology for project implementation • Manage communication channels between onsite and offshore teams to ensure that business development and implementation of technologies are aligned with client goals • Act as a liaison between the Product team (France) and implementation teams in North America to facilitate knowledge transfer on new features in the core product, and sharing product expertise • Major contributor in the definition of the product roadmap and in the product development cycle • Set up and organize internal and customer trainings Management skills: • Set performance objectives, provide ongoing coaching, and perform annual reviews • Interview and recommend new hires • Lead onshore/offshore project teams (QA Team, Development Team, and Business Analysis Team) to ensure timely and effective delivery of the solution into production • Coach and provide support for development, migration, and business teams Software: • Wynsure (International Insurance Policy Administration Solution) • JIRA, Rally, Quality Center, BugTracker • Microsoft Office, SharePoint, Xmind, Bizagi, Help&Manual (HAT) Technical skills: • Programming Languages: SQL, Gold (Proprietary Source, Object-oriented language) • Development Environment: eWam (Proprietary Source) • Database: SQLServer, Oracle

Completel (Telecom Operator), France

February 2006 – May 2008

Assistant Project Manager (Paris, France) •

Achievements: Key contributor in the implementation of a new internet provider offering triple play service (Darty Box) using a network inventory system (Cramer). Provided software expertise and coordinated customizations with the software Product Team.

Industry: Telecommunications Software: Cramer (Network inventory system), Microsoft Office Technical skills: • Programming Languages : SQL, PL/SQL, Java/J2EE (BEA Weblogic), JSP (Struts), HTML, Korn Shell, Javascript • Development Environment : Eclipse, TOAD, Visual Source Safe • Database : Oracle Capgemini Telecom Media & Networks, France

October 2002 – January 2006

Designer/Developer/Integrator (Grenoble, France) •

Achievements: Development of new features in the network inventory system (Cramer) to integrate new Telecom offers for Cegetel SFR.

Industry: Telecommunications Software: Cramer (Network inventory system), Microsoft Office Technical skills: • Programming Languages : SQL, PL/SQL, Java/J2EE (BEA Weblogic), JSP (Struts), HTML, Korn Shell, Javascript • Development Environment : Eclipse, TOAD, PVCS VM • Database : Oracle

Education • •

2002, Engineering diploma. Master’s Degree in Telecommunications/Computer Sciences from Institut National Polytechnique (ENSERG-ENSIMAG), Grenoble (France) 2000, MS in Telecommunications, Metz (France)

Languages • •

French (native language) English (fluent)