NetControl Ticketing

NetControl 59 rue Saint Antoine 75004 Paris – France Email : [email protected] Phone : +33 (0)1 45 44 53 40 Fax : +33 (0) 01 42 72 62 98 Web site : www.netcontrol.fr

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SUMMARY A. COMPANY PROFILE ................................................................................... 3 B.

CONTEXT ............................................................................................. 4

C.

SOLUTION ............................................................................................ 5

D. MODULES DESCRIPTION .............................................................................. 9 NetManager: Centralized management system ...................................................9 NetReporting: Financial Reports, Analysis & Billing ............................................ 10 NetPOS: Ticket Sale ................................................................................ 11 NetLoc: Fleet Management ........................................................................ 16 NetWatch: Passenger Control & Verbalization.................................................. 17 E.

COSTS ............................................................................................... 18

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A. COMPANY PROFILE Since 2003, NetControl has been a provider of leading-edge technology for the passenger transportation industry in E-ticketing, embedded computing, GPRS transmission, online ticket sales for buses and coaches, as well as point of sale vending and access control systems. NetControl, based in Paris France, has a team of international and multilingual project leaders and technical experts capable of providing its services and solutions in several different languages across the globe. NetControl was the first company in France to have equipped a large bus fleet with a complete onboard bus electronic ticketing system. This system, called NetCase, combined a touchscreen PC with easy to use onboard ticketing software that provided an integrated robust solution. This architectural basis of this system is still in use today by one of NetControl’s clients: OpenTour / Visual.

Today, a large number of buses owned by

OpenTour, Transdev, and other passenger transportation companies are equipped with NetControl’s solutions. The onboard WAN 3G connects the NetCase to the NetControl servers via high-speed data connectivity over standard cellular networks. Once connected, the NetCase facilitates onboard ticket sales, card payments using payment terminals, the collection of prepaid tickets and vouchers, and the validation of electronic tickets identified by a reservation code (the tickets are validated using a 2D barcode scanner). NetControl’s high-speed mobile connection, with WAN 3G facilitates a rapid, regular and practically guaranteed data transfer. Ticket validation by the server and the transfer of card payment details are carried out in real time, which greatly reduces the time it takes for passengers to board the buses. In addition, the improved data transfer for ticket validation enables our clients to protect their system from all types of fraud. NetControl’s WAN 3G enables data transfer for the complete vehicle fleet management with constant connection to the till for sales analysis and validation. It also allows fleet movements to be analyzed in real time by means of data transfer, which provides a record of each vehicle’s trips. NetControl’s provision of an on-board computerized ticketing system for buses has become a benchmark for quality and operations in the field, with improved fleet security, combating fraud, and faster passenger boarding. NetControl | Document Strictly Confidential

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B. CONTEXT Miviltech Soluciones Industriales is looking for a solution to digitalize the sales of bus fares. The requirements for this project are as follows:

-

Sales onboard the bus of multiple fares according to various criteria (age, employment status, etc.)

-

Sales on the ground of multiple fares according to various criteria (age, employment status, etc.)

-

Sales onboard the bus and on the ground using a contactless card. This card is issued by the bus company and can be reloaded at the bus company’s counters or online

-

The ability to check the validity of a passenger’s ticket aboard a bus

-

The counting of passengers in order to prevent passenger and driver fraud

-

GPS

tracking

of

the

vehicles,

history

routes

traveled

and

automatic

announcements based on the GPS position.

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C. SOLUTION NetControl’s system is a modular Information System that allows the end client to completely manage his sales activity. It’s composed of different modules that are presented below. As shown on the diagram below, each module is connected to all others.

The modules are: 

NetManager: Central system, where all parameters are entered



NetPOS: Point of Sale application: counter, bus, mobile, kiosk, etc.



NetTicket Online shop for ticket sales



NetReporting: Financial Reports, Analysis & Billing



NetLoc: GPS Fleet Management



NetPartner: B2B Application for sales by partners: hotels, travel agencies, various businesses



NetSupport: Tool for managing customer support



NetAccess: Access control: turnstyle, PDA, etc.



NetWifi: Public Wifi hotspot, onboard or onland



NetSocial: Tool for social networks management: Facebook, twitter, etc.

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NetControl will select the modules that best suit the context. There are 4 main parts: 1) 2) 3) 4)

The sales process The contactless card management The controls onboard the bus / passenger counting The GPS tracking

1) The sales process For Miviltech Soluciones Industriales’s project, the sales process is as follows: a) Onboard Sales The customer goes directly to the vehicle. He buys a ticket using cash, credit card or his personal contactless card. If he uses the contactless card, his account’s credit is debited. He obtains a ticket with a 2D barcode for later controls.

b) On the ground sales The customer goes directly to a sales counter. He buys a ticket using cash, credit card or his personal contactless card. If he uses the contactless card, his account’s credit is debited. He obtains a ticket with a 2D barcode for access to the vehicle and later controls. Below is illustrated the sale process

Ticket counter

Customer with cash, credit card or contactless card

Cash/Credit Card

Ticket with barcode BUS

Contactless card

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2) The contactless card management Contactless cards are electronic cards that allow quick transactions by using contactless technology such as RFID in order to remove the need to insert or swipe a card. These cards can be printed and loaded directly by a bus company agent. Customers can buy a contactless card from their bus company and put credit on it in order to use it on the bus as a mean of payment, instead of having to carry cash around. The card can be issued in the bus company’s offices, at counters, etc.. It is up the company to choose the way of selling the cards. The user can go online to top up (reload) his account when he has used all of his credit. He can also go to any counter and do the same. The process is described below:

Customer with cash or credit card Bus company Counter/ Sales counter

Contactless card BUS

3) Controls aboard the bus / Passenger counting In order to check for passenger and driver fraud, bus companies must execute random controls of the passengers on the bus. They must check that every customer aboard the bus has paid his fare through the ticketing system. The controller is equipped with a PDA and scans the passengers’ ticket to check their validity. For the passenger counting, a system using cameras can be placed above all the bus doors.

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4) GPS Tracking The NetLoc module in NetControl’s solution will allow bus companies to know in real time the position of their buses, retrace route history, and if interfaced, it will be able to control automatic announcement systems on the bus.

Information system

GPS Satellite

Map operator BUS with GPS receiver

5) Conclusion NetControl has identified all aspects of the project and understood the problems to be faced. The modules that will be used are as follows:

-

NetPartner: it will allow the system management, fare management and contactless card management NetPos: it will allow the sale at counters and onboard buses NetReporting: it will allow the accounting and billing NetLoc: it will allow the GPS tracking and GPS applications

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D. MODULES DESCRIPTION NetManager: Centralized management system

The NetControl solution is managed by a centralized back office, from where system users can manage the entire solution. Users can manage products and prices, create new fares according to passenger types (adult, children, special people like seniors, families … any kind of passenger). They can manage All

buses

and and

create point

customers

accounts,

of

can

sales

be

contactless managed

cards

from

the

and back

credits. office.

Administrators can create new users and manage their right.

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NetReporting: Financial Reports, Analysis & Billing

The NetReporting is the analysis of sales and account management tool. It provides a precise analysis of sales. It can manage: • Operating analyzes • Analysis of sales: products, subscriptions, vouchers, discounts, ... • The turnover • Billing: subscriptions, accounts receivable • Accounting exports

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NetPOS: Ticket Sale NetPOS can be installed on different hardware type (PC, Pocket PC, Tablet PC, etc.). It ensures the sale of products in many environments. Its simple interface and easy to use controls all operations related to sales and reservations, whatever the conditions of sales. This application allows you to: • Generate sales • Generate reservations • Use discounts and vouchers • Scanning electronic tickets • Scan and debit contactless card

In terms of hardware, NetControl has retained 2 solutions for each of the 2 points of sale. In each case, the system requires an internet connection. Buses use 3G connections and on the ground points of sale can use DSL or 3G. NetControl’s system includes the hardware for this connectivity but NetControl doesn’t provide the data Sim card or DSL subscription outside of France. The client must contact its local provider in order to obtain the 3G/Data Sim cards and DSL access.

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1) NetPOS: Bus Aboard the bus, the driver can sell tickets, scan electronic tickets, scan contactless card. There are 2 kinds of equipment that are suitable for buses: a) Fix installation For this solution, a panel PC is fixed to the bus with its different peripherals. That solution cannot be removed quickly and becomes part of the bus. Pros: 

More resistant installation



A lot more difficult to steal



Need to alter the vehicle



Need to pass cables



Less easy maintenance



If the power supply from the bus is not working properly it will impact

Cons:

the system 

Many peripherals outside the Panel PC, so more equipment to maintain and more chance of failure

Fixed installation schematic

Credit Card Thermal Printer USB Panel PC TouchScreen / 3G / GPS

ContactLess Reader USB

2D Scanner USB

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b) Mobile installation For this solution, a Tablet PC is attached to a support on the bus. A tablet PC is like a laptop with no keyboard. This means it is completely autonomous and can function on batteries. Pros: 

No need to modify the bus for installation



Maintenance is made much easier as the user can simply exchange the equipment if it’s not working



Works on batteries if need to be used outside the bus, or in case of faulty wiring in bus no impact on the equipment



Driver can’t disable the system by trying to cut power source



Less peripherals as most are integrated in the tablet, easier to maintain and less chance of failure



Very robust manufacture



Easier to steal, but anti-theft systems can be used

Cons:

This is the solution NetControl recommends as it is very easy to deploy and maintain, and batteries provide a form of protection that the first solution doesn’t have.

Mobile installation schematic

Thermal Printer BlueTooth

Tablet PC 3G/ 2D Scanner / Contactless/ GPS

Credit Card

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2) NetPOS: On the ground points of sale The on ground point of sale will have the exact same functionality as the onboard system. Like on a bus, 2 solutions are possible: a) Fix installation For this solution, a POS System (PC) is installed on a counter and connected to the different peripherals. Pros: 

More resistant installation



A lot more difficult to steal



Need to have a fixed location



Less easy maintenance



If the power supply supplies stops, the system doesn’t work anymore

Cons:

Fixed installation schematic

Credit Card

Thermal Printer USB

POS System connected to ADSL ContactLess Reader USB

2D Scanner USB

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b) Mobile installation For this solution, the same Tablet PC like on a bus is used. It can be put on a stand on a table for more practicability Pros: 

Maintenance is made much easier as the user can simply exchange the equipment if it’s not working



Works on batteries if failure of power source



Less peripherals as most are integrated in the tablet, easier to maintain and less chance of failure



Very robust manufacture



If this equipment is chosen for the bus, the maintenance is simplified as there is only one type of equipment regardless of the location (bus or ground)

Cons: 

Easier to steal, but anti-theft systems can be used

This is the solution NetControl recommends as it is very easy to deploy and maintain, and batteries provide a form of protection that the first solution doesn’t have. If buses have the same equipment, there is only one type of equipment to maintain.

Mobile installation schematic

Thermal Printer BlueTooth

Tablet PC 3G/ 2D Scanner / Contactless/ GPS

Credit Card

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NetLoc: Fleet Management

NetControl provides a real time vehicle fleet management system which allow to monitor buses on a local map. With this system, a regulator can visualize all buses on a zoomable map of Ecuador in real time and send messages to bus drivers to alert them about a problem or to check some issues. Bus drivers can also send messages to the regulators, which are displayed on the map with a

visual

and

audible

signal,

and

can

be

validated

by

the

regulators.

To ensure the safety of drivers, an alarm pedal can be installed on buses. When the driver presses the pedal, an alarm signal is automatically sent to the regulators who can act accordingly. A recording system is also provided, so that regulators can replay the bus route afterwards.

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NetWatch: Passenger Control & Verbalization In order to prevent fraud, Miviltech Soluciones Industriales

is looking for a passenger

counting system NetCcontrol proposes two different solutions. The first is an on board counting system using a camera, which has a success rate above 98%. This solution has to be installed above each door of the bus, taking the passengers up and down. The number of passengers can be checked on the back office, where it can be compared with sales number. Considering the high cost of such a solution, NetControl provides an alternative way which consists of a control and verbalization system. Independent controllers can be equipped with a Pocket PC and regularly check passenger’s tickets on buses. With a Pocket PC, the controller can check the validity of tickets and contactless cards. In case the ticket or contactless cards are outdated, or passenger doesn't have one, the controller can issue a fine. In case the ticket or contactless cards are false, the controller can ask for the origin of the fake to determine responsibilities (driver, company, street counterfeit,) The advantage of such a solution is that a small group of controllers can control a large amount of buses in a day, without having to equip each bus. Controls being random, drivers and passengers do not take the risk of getting caught. This solution has been chosen by large companies in France.

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E. COSTS In this section you will find all the detailed costs for the project. We have provided the cost for one and one hundred pieces. 1) Bus equipment Designation

Quantity

Solution 1 : Fixed Sale Solution for Bus For 100 Solution 2 : (recommended) Mobile Sale Solution for bus For 100

Unit Price

Total

1

1 899,00 €

1 899,00 €

100

1 535,00 €

153 500,00 €

1

1 705,00 €

1 705,00 €

100

1 585,00 €

158 500,00 €

2) On the ground equipment

Designation

Quantity

Solution 1 : Fixed Sale Solution for on the ground counter For 100 Solution 2 : (recommended) Mobile Sale Solution for on the ground counter For 100

Unit Price

Total

1

1 877,00 €

1 877,00 €

100

1 615,00 €

161 500,00 €

1

1 705,00 €

1 705,00 €

100

1 585,00 €

158 500,00 €

3) Controller equipment Designation

Quantity

Controller PDA with printer for ticket control For 100

Unit Price

Total

1

655,00 €

655,00 €

100

600,00 €

60 000,00 €

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4) Passenger Counting (Optional) Designation

Quantity

Camera system for passenger counting. One per door For 100

Unit Price

Total

1

1 300,00 €

1 300,00 €

100

1 150,00 €

115 000,00 €

5) 3G/Data/DSL costs NetControl does not provide 3G/Data Sim card or DSL services for countries other than France; the client has to contact his local provider to contract 3G/Data Sim card service for the mobile equipment. For the ground equipment, the client can use DSL technology.

6) GPS tracking costs NetControl can provide a GPS tracking service for the vehicles. The service includes data collection in the servers. It does not include the 3G Sim card. Designation GPS Tracking system

Unit Bus/Month

Total 10,00 €

7) Optional monthly costs The central system must be installed on servers that will be accessed by all users: buses, counters, controllers, etc. NetControl can provide a service of server hosting, and security and maintenance of the server. Designation

Unit

Total

Server hosting

Month

150,00 €

Server security and management

Month

200,00 €

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8) Optional software maintenance NetControl can operate software maintenance on sale systems. The cost is per month per each sale system. Designation

Unit

Software maintenance of sale system

POS/Month

Total 10,00 €

9) Project Costs In case of validation, the project will start by a test phase on 2 vehicles. This test will imply that NetControl sends a representative in Ecuador to help with the training of personnel in using, installing and maintaining the system. The study costs include all travel expenses and pre visit work that NetControl will have to operate for the good development of the project. Designation Study cost : study of the project prior to the launch of a pilot phase, travel expenses for a technician in Ecuador for up to 2 weeks

Quantity

1

Total

10 000,00 €

Training: NetControl will provide 3 kind of training -

Training for the installation of a vehicle / point of sale 3 days

-

Training for the maintenance of the system 3 days

-

Training for the use of the system 5 days

Designation Training : - Installation of vehicle / POS - Maintenance of vehicle / POS - Use of the system

Quantity

1

Total

8 000,00 €

10) Delivery costs All delivery costs will be charge to the client. The client can use its own transporter. The costs of delivery are not included in this document as they depend on the quantity of equipment to be shipped and the deadlines. NetControl | Document Strictly Confidential

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11) Warranty All equipment have a one year warranty. The client must return the faulty equipment to NetControl who will take care of the repairs and send it back.

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