Ref CVE201810

Bertrand SAINT-MARTIN

SENIOR PROJECT MANAGEMENT PROFESSIONAL, CIO-ADVISOR PMO certified, IT Project Leader, Business Process & Data Manager, Product & Project Partner  Manage teams when projects, methods, services, products, processes & IT need to be improved  Act as Point Of Contact between Business Departments, IT Department, integrators/editors & partners

French citizen, Senior PMO/PM

 Team Manager: develop a customer oriented team, passionate and happy at work  PMO or Project Manager: set up business case tools to define project scope, evaluate the ROI and project priorities, monitor project roadmap, launch projects, control 10 topics of projects, PPM  Business Process Partner: manage the relationships between K-Users, IT & suppliers (requirements, User Acceptance Tests, trainings, sftw promotion), improve processes, data quality & dashboards

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APPETENCIES

France, West, 78 (10’ from Paris Defense)

Tel. +33 (0) 6 61 91 27 36 [email protected]

English : fluent (3,6/5) conference calls, steering committees, trainings, workshops

EDUCATION IAE Paris, MASTER DESS (90) CNAM Paris, DEST (88) + DPECF (accounting) & Management Control CMMI, ITIL Foundation certified, PMP/PMI certificate (2017), PRINCE2 Practitioner (2017)

BUSINESS AREAS Associations/Groups, Services, Logistics, Manufacturing, Software editors, Telecom, Trade, Warehousing

PROJECT PRACTICES Business Cases, Project starting, IEM Method, ITIL, MERISE2, PMBOK, PRINCE2, SCRUM, UML Business Requirements Mngt Process & Data Modeling Risk Mngt, Issue Mngt User Acceptance Tests Interpersonal-HR Technics Project and skill reviews/assess.

SOFTWARES PPM & PM: Clarity, Primavera, MS-project CRM & ERP & WMS Accounting, Invoicing, Taxation BSS/OSS (telco), CEGID, DATEMA/EWH, DYNAMICS CRM SAGE50 (Ciel), EBP, EPICOR, MOKA, SALESFORCE, SAP/MM & SD & PM, SIEBEL Collaborative platforms (JAMESPOT, YAMMER, …), EDMS/CMS (Alfresco, Shrppt…), IS Design tools (MEGA, …), Service Desk and ITSM, Software development, (3-tier arch, DBMS, ETL, mainfr., data cleaning & migration)

HOBBIES Treasurer in large association (member of BoD for 10 years) Housing co-ownersh. represent. Table tennis in competition

2006 until today : Interim Management as Information System Director, Project Manager or PMO 2016 / 2017 RESEAU-OUDINOT (400 executives’ association): as Treasurer member of the Board of Directors and IS Sponsor/Key-User, migration of a SAAS collaborative plateforme, communication, registration & payments, billing & account., vendor and banks contracts, user tests and GO-Live mng 2015 / 2016 SCHOELLER (SMEs, B2B, manufacturing, warehousing): as Project Manager reporting to the CEO, projects in France with international IT team in many sites, deploy CRM (Dynamics), ERP and WMS, migrate MDM data (IFS), Lead steering committees, Manage 30+ stakeholders from kick-off to go-live, Control post go-live (business processes, IS issues, stocktaking, data analysis), IT relationships 2014 / 2015 LUCIBEL (SMEs, B2B, assembly, warehousing, e-commerce & door-to-door): as interim CIO reporting to the CFO, Define IS Master Plan, Prepare 2015 budget, Manage supplier contracts (infrastructure & telecom, software editors, hosting such NAV, helpdesk), Control few projects: ERPs, CRMs (Salesforce), SVI for incoming calls, Manage operations (ITIL), Manage subsidiaries 2013 / 2014 GALERIES LAFAYETTE (Retail): promote a Project Management guide and tools (based on PMBOK, PRINCE2 and SCRUM), audit and consulting on projects: EDMS/CMS, dematerialization, corporate social network, POS terminal, corporate quality assurance & project control 2013 ORANGE (Telco): as Billing Director, Coordinate a 50 people work flow from orders to cash, Lead customer steering committees, Validate orders and invoices, Customer Care & Report for 100 sites 2012 BUREAU VERITAS (B2B, certification services): as Project Director, Assess customer & financial & IT processes over few offices (in situ), Propose improvements, Reduce fraud & treasury & IT risks 2011 BOUYGUES TELECOM (Telco): as Product Owner, Collect business requirements for sales channels and distributors franchisees, Manage process changes, UAT tests of a sales commissions & billing system, Promote software, Clean & Migrate data, Train end-users, Analyze data sent to SAP, Reviews 2010 GDF-SUEZ (SME, Exploration/Utilities): as interim CIO reporting to the CEO, Audit IS & plan, Coordinate IS program: User requirements such as purchasing & storage (SAP), Projects Planning, EDMS and MRO, Construct a HR DB for recruitment (agile method), staff administration and travels, Analyze SAAS softw market, Manage relationships with distant sites, Define IS plan and CIO/IT roles 2008 / 2009 THALES (security, B2B): as PMO advisor report to CIO-1, Assess project management, Build a tool for project starting-up (risks management, ROI analysis and project scope assessm.), Train 150 people, Assist a CRM project, UAT of a PPM software, Define IS Governance guide and templates 1996-2006 NEUF-CEGETEL (become SFR/ALTICE) : Program Manager in Business Departments 2000 / 2006 Program Manager: Manage 12 projects from project charter to GO-Live, Deploy a crosscompany method to launch projects for new services including customer web portals, telecom, IS for activation service, trouble escalation & billing, Manage cross-teams up to 10 FTE and 60 man-months, Launch marketing offers, Manage communication with many internal & external project stakeholders 1998 / 2000 Deputy-Director of the Customer Services Department: Implement the back office activity with complex IS, Implement a customer-product DB, Define business specifications, Manage the UAT of the CRM and billing systems, Manage relationships with the financial and MKT dpts, manage up to 5 FTE 1996 / 1998 Method & Data Administration Manager: Member of the IT committee, Consolidate ISD budgets, Manage as user a SAP pilot project for referential data, ongoing infrastructure and assets mngt Before 1996: IT & Consulting, project management, software package distribution, key-user assistance SV&GM (become PwC): Management & IS Expert Consultant: SAINT-GOBAIN, TRIGANO, ORANGE : Assist customer IS projects (RFP, project Mng), set-up management-software (accounting, mng control, ETL), Audit business processes for costs, inventory and risks analysis, Assess IT activities ERNST & YOUNG (become CAP GEMINI): PMO Senior Consultant - Deliver 30 training sessions dealing with I.E.M. method and Knowledgeware Inc. PM-software packages, Consulting, Support sales forces, Responsible for software-mkt and customer support, Monitor a software distribution channel (VAR) SEMA Group (become ATOS Origin): IT Engineer and then Operational IT Project Manager: Design & Build softwares, Manage up to 4 FTE in various projects such as accounting, invoicing, sales management, inventory management, MRO & spare parts distribution, employee rounds, equipment management and Supply Chain/Logistics, Build & Maintain Software, Manage technical project assets