Service V Model

Define. Customer/Business. Requirements. Define. Service. Requirements. Design Service. Solution. Design Service. Release. Develop Service. Solution.
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Service V Model Level 1

Define Customer/Business Requirements

Validate Service Packages, Offerings and contracts

Service Review Criteria/Plan Contract, Service Package, SLP, SPI

1b

1a

Level 2

Define Service Requirements SLR Draft SLA

2a

Design Service Solution

Level 3

2b

SDP including: Service Model Capacity and resource plans

5b

5a

Baseline point

4b

Component and Assembly Test

Develop Service Solution

BL

Service Release Package Test

Release Design Release plan

4a

Levels of configuration and testing

3b

Service Release Test Criteria

Design Service Release

Level 5

Service Operational Readiness Test

Service Operational Criteria/Plan

3a

Level 4

Service Acceptance Test

Service Acceptance Criteria/Plan

Service Component Build and Test

Deliveries from internal and external suppliers

Internal and external suppliers

3