Sylvain FAURE 1 Queen Street Randwick, NSW 2031

Unified Communications Engineer/ Pre-sales

+61 (0)4 1657 1333 [email protected]

I aim to use my expertise and my French experience as a Voice Engineer to bring innovative projects to the Australian market. My main objectives are to deploy Unified Communications/Collaboration projects and help the sales team improve their business performance with my pre-sales skills. Available now.

PROFESSIONAL EXPERIENCE & PROJECTS Cisco Unified Communications/ EasyUC Consultant

IP-Experts

10/2008 – 11/2009

Awarded by Cisco as “The worldwide collaboration partner of the year 2008” and “Premier" Partner, specialized in Advanced Unified communications Cisco. IP-Experts develops services and Solutions for IP Convergence : Software editor of the easyUC suite www.easyuc.com Also, it provides expertise to Cisco UC reseller on all aspects fully dedicated on the whole Cisco UC ecosystem: sales, pre-sales, auditing, design, implementation (100% Indirect business model with Cisco channels : OBS, IBM,…). Responsibilities and Achievements: •

Deployment and design of Cisco Voice Portfolio of products: CUCM, Unity, Presence, Mobility, Contact Center eXpress and Meeting Place Express. Defined the test plan and managed the customer acceptance Project for a research-based pharmaceutical (> 2000 IP Phones) include CUCM, Contact Centre for 40 agents Contact center for a team of 60 agents : scripting, IVR, outgoing campaign Ensured troubleshooting and support (level 2) Strategic deployment, support and management of easyUC Suite showroom hosted on VMware ESX interconnected with Cisco UC solutions. Increase potential clients / presentations via secure remote access Worked with the product manager on easyUC collaterals (Both in English/French : user guide, RFP, technical and marketing documents) and delivered documents for the launch of a new product Pre-sales force on easyUC. Performing technical presentations for customers, prospects, partners and exhibitions (IP-Convergence)

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Cisco Systems

Unified Communications Pre-sales Engineer

2/2008 – 9/2009

Responsibilities and Achievements: •

In charge of the French Unified Communications showroom (update, maintenance). I provided a new showroom with technical documents associated. Performing more than 65 technical demonstrations for customers (Mid market, CAC 40) Support to the pre-sales force for validation and testbeds activities SE Channel through dedicated support to answer to RFPs, technical request management Implementation of the Digital Media Signage solution in Cisco showroom/building (Video) Developed technical expertise in some strategic domains (IP telephony, visio telephony, unified messaging, call centers, routing, switching)

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Devoteam & Esigetel

Platform ToIP SIP (Project during ESIGETEL last year)

10/2008 – 01/2009

In partnership with Devoteam, European Group number 1 in Information & Communication Technologies consulting (www.devoteam.com). The project aims to create a VoIP system in the enterprise context Responsibilities and Achievements: • • •

Implementation of a virtual network enterprise (VMware Server) including voice over IP, Cisco router’s WAN (NAT, PAT)interconnection, SIP Provider and IMS Core network (OpenSBC) Interconnection of two IPBX Asterisk, secure access IPBX services from Wi-Fi and VPN Security implemented by a Firewall application layer (IPcop)

French Parachute Federation

Network/Software Engineer

04/2008 – 08/2008

FFP is an association. The project aims to deliver an efficient information system and allow the team of 13 people to work with powerful tools. Responsibilities and Achievements: •

In charge of the whole Information system and network (Audit, design, implementation, validation with HP equipement). Delivering of technical documents IPBx Asterisk support and cuts off communication to the outside Development of an Interactive Voice Server allowing FFP to assign a person to another task Migration of the SPIP website (include a web search engine) and lower rent server hosting 20%

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President/Project manager

SCER

04/2006 – 10/2008

SCER is a junior enterprise, a local non-profit organization entirely managed by students which gives the opportunity to use your skills such as entrepreneurial spirit, team-working and creativity. It offers consulting services and carries out professional projects on Networks, computer science and telecommunications for enterprises. Responsibilities and Achievements: •

Managed, recruited and traded a team of 14 persons, they provided the treasury, the pole quality, project management, recruitment, communication and prospecting Project Manager (Customer presentations/meeting/management, Design, Pricing) in 10 projects Developed new offers, services, marketing advertisement and prospecting campaign that resulted in a 200% increase of turnover (20 k€). Developed partnership to increase your professional methods and reduce operating costs (BNP). Example of win projects: network security audit, network architecture (data and telephony solution), newsletter generator, study of Wi-Fi coverage, websites, databases.

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Deployment solution of OS (Project during ESIGETEL second year)

ESIGETEL •

04/2006 – 10/2008

Implementation of the unattended opensource project to fully automate the installation of Windows environments and applications without ghost.

Burger King

Team member – Cashier

04/2006 – 10/2008

Burger King known as Hungry jack’s in Australia. •

I went to Edinburgh (Scotland) for 2 months with the aim of gaining linguistic experience. I joined Burger King as a cashier for one and a half months, selling and cooking their products for clients.

IBM

Network QoS Technician

04/2005 – 06/2005

Responsibilities and Achievements: • • • •

Building an QoS Test platform with Cisco Systems equipment (routers, switches, IP Phones) Conducted technical studies concerning Quality of Services on a link WAN (DiffServ QoS protocol) Network analysis with Wireshark Conducted technological survey and Delivering technical documents

EDUCATION 2005-2008

ESIGETEL, Master’s degree in IT, Networks and Telecommunications. Highly French “engineering school”, delivering the equivalent of 5 years of university level studies. France (www.esigetel.fr) Majoring in Network and Systems Administration Computing and Mathematics B.Eng, France (www.unix-mlv.fr)

2002-2005

IUT in Telecommunications and Networks (French technical school) awarding a DUT equivalent to an Advanced Diploma. France, (www-gtr.unice.fr)

2001-2002

Scientific Baccalaureate (Physics/Chemistry): French Diploma equivalent to Senior Secondary Certificate of Education in Sciences. France

SKILLS

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CCNA CCNA Voice, CVoice, CIPT level uMobility Varaha training – 3 days

Voice

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Cisco Unified Communications applications : CallManager, CUPS, MPE, Unity, IPCC, Gateway Protocols : SCCP, SIP, MGCP, H.323

Networks

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TCP/IP, network architecture (LAN, MAN, WAN), QoS and wireless (802.11b/g) Switching/Routing (BGP, OSPF) Virtualization (Vmware Server, ESX) Administration GNU/Linux (Debian, Fedora) and Windows active directory environment

Computing

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Web/Internet (HTML, CSS, PHP, Apache), PERL, C Database (SQL, Oracle, MySQL)

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French : Mother Tongue English : Professional and operational (fluent) Spanish, Italian : Basic knowledge

Certifications trainings

&

Languages

Communications

• Good skills in working with a diverse range of customers to understand their business requirements • Good communication and leadership skills and the ability to multi task

ACTIVITIES - Snowboarding / Ski (competition), Basket Ball, mountain bike, scuba diving and photography.

REFEREES Cisco systems • •

Marc Frentzel – Dir,Systems Engineers, Paris, France E-mail : [email protected] Philippe Beaupied – Consulting System Engineer, Paris, France E-mail : [email protected]

Orange Business Service •

Patrick Sisic – Senior Partner Engagement Convergence Consultant, CCIE # 7612, Geneva, Switzerland E-mail : [email protected]

Others referees are available upon request