At the hotel

Dear guest, All guest rooms are equipped with a full range of facilities: tea and coffee-making facilities, mini bar and satellite TV. All rooms have a large safe. The Africa Lounge on the first floor serves breakfast from 7 till 11. The Horizon Rooftop restaurant serves lunch from 12 till 3 and dinner from 6 till midnight. Food is available in your room at any time, of course. Just dial 8 for room service. And there’s a gym and a pool on the ground floor where you can work out. At reception, our receptionists are here to help make your stay as pleasant as possible. And when you leave, we have an express check-out service -- under two minutes. Have a nice stay! Complete the sentences about the Otuwa hotel. 1. If you want to go swimming, you can go to the swimming pool. 2.

If you want to have dinner in your room, you can call the room service.

3.

If you want to make a cup of tea in your room, you can use the tea and coffee making facilities.

4.

If you want to check out in the morning without waiting for a long time, you can use the express check-out service

5.

If you want to stop people from stealing your money, you can put it in a safe

6.

If you want to have a cold drink in your room, you can use the mini bar

7.

You can watch CNN in your room because there is satellite TV.

Making contact John Cheng phones his business contact in Lagos, Daniel Achebe, from his hotel room. John Cheng: Daniel Achebe: John Cheng: Daniel Achebe: John Cheng: Daniel Achebe: John Cheng: Daniel Achebe:

John Cheng: Daniel Achebe:

It’s John Cheng here. I’ve just got in and I’m at the Otuwa hotel. Welcome to Lagos, Mr. Cheng. Thanks. It’s nice to be here. How was your flight? It was delayed two hours, but the flight itself was OK. What about dinner this evening? That’s very kind but I’m rather tired after the flight. I’d prefer to stay here and rest instead. What about tomorrow evening, after our meeting? Ok, I’ll let you get some rest. I’ll send a driver round to pick you up tomorrow morning and bring you to our office. The traffic in Lagos is very heavy, especially at that time of the day. That would be great. 8.30 is fine. I look forward to seeing you tomorrow. Me too. Good night.

John Cheng is on another business trip. What does he say when he phones his business contact, Phoumi Li? Look at the example before you begin and use the above dialogue. John Cheng: Hello, Mr. Li. I’ve just got into Vientiane. I am at the Mercure hotel. Phoumi Li: Hello, Mr Cheng. Welcome to Vientiane. John Cheng: 1. (Thank.) Thank you. It’s nice to be here. Phoumi Li: Did you have a good flight? John Cheng: 2. (not delayed- but awful food – no in-flight entertainment) The flight wasn’t delayed, but the food was awful and there was no inflight entertainment. Phoumi Li: sorry to hear that. What’s your hotel like? John Cheng: 3. (comfortable- but slow room service) The room is very comfortable, but the room service is slow. Phoumi Li: Would you like to go out for dinner? John Cheng: 4. (tired- want to stay in and rest- suggest meeting in the morning.) That’s very kind, but I’m rather tired. I’d prefer to stay in and rest. How about meeting in the morning. Phoumi Li: Ok. How about eight o’clock? John Cheng: 5. (suggest nine instead.) What about nine instead? Phoumi Li: Ok, nine is fine. See you then, in reception. John Cheng: 6.(agree and thank.) OK. See you at time. Thanks. Goodbye.

Capri Hotel: Read these questions. Then listen to the dialogue and underline the correct answers.

1 When is Simon arriving?

Monday / Wednesday

2 When is he leaving?

Tuesday / Wednesday

3 What kind of room does he want?

single / double

4 How much does the room cost per €120 / €150 night? 5 How many nights is he staying at the 1 night / 2 nights hotel? 6 What time will he arrive? 7 o'clock /6 o'clock

Welcome to the St Regis Hotel The St Regis is a five-star hotel in Shanghai, just 35 minutes from the city's new international airport (distance: less than 20km). It is in the Pudong area, one of the most dynamic financial and commercial centres in the world. But for the business traveller interested in culture and history, there are also many attractions, such as the Jade Buddha Temple and traditional Chinese gardens. St Regis has 328 luxurious rooms. Each room offers voicemail, free access to highspeed broadband and wireless Internet connection, as well as in-room movies, a CD and video library and flat-screen TV. A unique feature of the hotel is that each guest can enjoy the services of a personal assistant called the St Regis Butler. The butler takes full responsibility for your comfort from check-in till check-out and can also help you with the organisation of your business meetings. There is also a sauna, a fitness centre, a tennis court, an indoor swimming pool and a spa where you can relax. On the top floor, the award-winning Italian restaurant offers fantastic panoramic views of the city. There are two other restaurants: one is authentic Chinese and the other offers a wide variety of international dishes. St Regis has a round-the-clock business centre and 13 meeting rooms with multimedia equipment and space for up to 880 people. Scan the text to find and underline the words which appear from exercise 1)

Welcome to the St Regis Hotel The St Regis is a five-star hotel in Shanghai, just 35 minutes from the city's new international airport (distance: less than 20km). It is in the Pudong area, one of the most dynamic financial and commercial centres in the world. But for the business traveller interested in culture and history, there are also many attractions, such as the Jade Buddha Temple and traditional Chinese gardens. St Regis has 328 luxurious rooms. Each room offers voicemail, free access to high-speed broadband and wireless Internet connection, as well as in-room movies, a CD and video library and flat-screen TV. A unique feature of the hotel is that each guest can enjoy the services of a personal assistant called the St Regis Butler. The butler takes full responsibility for your comfort from check-in till check-out and can also help you with the organisation of your business meetings. There is also a sauna, a fitness centre, a tennis court, an indoor swimming pool and a spa where you can relax. On the top floor, the award-winning Italian restaurant offers fantastic panoramic views of the city. There are two other restaurants: one is authentic Chinese and the other offers a wide variety of international dishes. St Regis has a round-the-clock business centre and 13 meeting rooms with multimedia equipment and space for up to 880 people. Pudong is one of the most traditional areas of Shanghai. W You can find all types of rooms in the St Regis, from simple standard rooms to luxurious ones. W A particular service differentiates the St Regis hotel from others. R There are two restaurants inside the St Regis. W The business centre opens 24 hours a day. R

cross 4. very comfortable and expensive 5. any amount under 6. without a cable 7. a prize given to someone for something they have achieved: Down 1. a typical quality, or important part of something 2. a system that allows large amounts of information to be sent very quickly between computers or other electronic equipment 3. a man who opens the door, serves dinner, etc in a large house as a job 6. broad, of great extent

Vocabulary: Match the words on the left with the words on the right to make word partnerships from the text

• • • • • • • •

1. voice 2. meeting 3. fitness 4. Internet 5. personal 6. indoor 7. panoramic 8. video

a) centre b) library c) swimming pool d) views e) mail f) assistant g) room h) connection

Translation

• Le St Regis offre des prestations personnalisées d'un niveau incomparable grâce au service majordome St Regis disponible jour et nuit. • The St Regis offers an incomparable/ a unique level of personal services / care thanks to its St Regis Butler Service day or night/ 24-hour Butler Service . • Savourez une cuisine italienne maintes fois récompensée ou de délicieuses spécialités chinoises dans nos restaurants. • Savor/ Enjoy the taste of/ relish/ our Italian cuisine (several times rewarded) or our delicious Chinese specialties/ dishes in our restaurants.

The Pacific Hotel is in Sydney, Australia. Twelve people want to book rooms for next week. Guest room and requirements. Anna and three friends aged 50-70. They want two double rooms. They can pay A$240 for each room. Mr and Mrs Schmidt. They are just married. They can pay A$280. Mr Jensen and his son. The son is in a wheelchair. They can pay A$280. Mr Wang is a writer and wants a quiet room. He can pay A$180. Mrs Berger and her rich friend. They want a sunny room with a lovely view. Price is not important. Ms Steele, a businesswoman, wants a large quiet room. Price is not

The Pacific Hotel is in Sydney, Australia. twelve people want to book rooms for next week. Guest room and requirements. Anna and three friends aged 50-70. They want two double rooms. They can pay A$240 for each room. Mr and Mrs Schmidt. They are just married. They can pay A$280. Mr Jensen and his son. The son is in a wheelchair. They can pay A$280. Mr Wang is a writer and wants a quiet room. He can pay A$180. Mrs Berger and her rich friend. They want a sunny room with a lovely view. Price is not important. Ms Steele, a businesswoman, wants a large quiet room. Price is not important.

1. Do Anna and her friends want single or double rooms? They want double rooms. 2. Why is this a special holiday for Mr and Ms Schmidt? They are just married. 3. What floor is good for Mr Jenson and his son? They want to be on the ground floor. 4. Why? Because the son is in a wheelchair.

1. Work in pairs. You are the Hotel Manager and the Assistant Manager. Decide which room(s) you can offer each guest. We can offer Anna rooms 1 and 7,we can’t use room 1, it’s occupied. 2. Now work in groups of four. Compare your ideas. 3. Look at this extract from a telephone conversation between the hotel receptionist and one of the guests. A: Pacific hotel. Good morning. How can I help you? B: Hello. This is Li Wang here. I’d like to book a room from Tuesday till Saturday next week.

A: Do you want a single or a double ? B: Single, please. And if possible, I’d like a quiet room. A: Right. Let me check. Yes, we have a single room on the ground floor then, but I’m afraid it’s very small. B: Is that all you have? A: Well, there’s a larger single on the same floor, but that room is very noisy, I’m afraid. B: OK, then, How much is the small single per night? A: It’s A$140. B: Fine. 4. Work in pairs, Choose another guest and role-play a similar telephone conversation.

Writing You are a receptionist at the hotel. Choose a guest and write an e-mail to confirm the details of their stay. Include the date of arrival, date of leaving, type of room and price. Dear…. am happy to confirm the ollowing details of your stay

Dear Mr Schmidt, I would like to invite you to dinner after your visit to our company next week. Our Managing Director, Alison McDermott, will also come. I will book a table at an Italian restaurant, Via Venezia, for 8 p,m, on Tuesday evening. The restaurant is next to your hotel in Barchester Road. I hope you can join us. Please can you let me know this week. Best wishes Emily Lee

Write the correct word.

1 What’s the departure time of your flight? 2 Which platform does the Paris train leave from? 3 My booking reference is HB4265. 4 Passengers need to be at the airport three hours before a flight leaves to check in their luggage. 5 The travel agent has sent the itinerary for our holiday. We can see where we are each day. 6 They made a hotel reservation on the internet. 7 Don’t forget you need a password to use the website. 8 I’d like a room with an ensuite bathroom please.