TOURNAMENT REPORTS FOR: On-site Operations Standards Sport Science and Medicine Communication Marketing
for
Internationaux de Strasbourg Strasbourg, FRA
Tournament City: Strasbourg Tournament Dates: May 18 - 23, 2009 Tour Supervisor: Tony Cho Player Relations Manager: Natasha Kalashnikova ON-SITE OPERATIONS STANDARDS REPORT GENERAL TOURNAMENT INFORMATION Tournament Name:Internationaux Tournament Country:France
de Strasbourg
Tournament site: Centre Sportif de Hautepierre
STAFF Tournament Director: Dominique Baud/Sandra DeJenken Email:
[email protected]/
[email protected] Mobile Phone: Pre-Tournament Operations Contacts: Name: Sandra DeJenken Contact for: All tournament Name: Pierre Touzain Contact for: Hotel/PM/Credential Name: Contact for:
Email:
[email protected] Email:
[email protected] Email:
LOCAL CONDITIONS (for Outdoor events only) Any issues with the weather? Yes No If yes, please give details: Rain at times - but overall good weather most of the week. PRIZE MONEY Person in charge of prize money on-site: Pierre Touzain Travelex Prize Money Contact (post tournament): Pierre Touzain
STANDARDS VIOLATION Email:
[email protected] Email: Phone: + 33 6 75 24 72 39
Hours of operation: All hours of play Were receipts available to players on-site: Yes Tax receipts were : Sent to players at the end of year Qualifying PM paid on-site (for International) Yes Method of payment: Cash Local currency Were cash advances available to players: No If yes, maximum amount: Was the prize money spreadsheet updated accurately and ready to be sent back when checked on Finals day? Yes Discrepancies or issues expected: No / If yes, describe: Additional comments about prize money: Very well organized by Pierre and he was always available to help the players with their prize money. CREDENTIALS & SECURITY Type of credentials: With pictures Yes No With different access codes Yes No With bar codes (scanned at entrance) Yes No Different Qualifying / Main Draw Yes No If yes, when was the Q Credential expiring: With food credit Yes No
STANDARDS VIOLATION
Player Support Team Credentialing system: Tour requirements implemented Yes No Cooperation of Tournament staff Above average If any issues, please provide details: Was Security up to Standards: When escorting players to/from courts On match courts during matches Strasbourg 09 On Site Report
Yes Yes
Partially
No No 1
Control to restricted players’ areas Control access to locker-rooms Around transport pick-up/drop-off zone At the tournament official hotels Prohibit the use of laptop computers If any issues, please provide details:
Yes Yes Yes Yes Yes
No No No No No
Additional comments about Credentials & Security:
COURTS GENERAL INFORMATION: No. of Match Courts: Main Draw: No. of Practice Courts: On-Site: At least one Off-site
STANDARDS VIOLATION 3 Qualifying: 3 Requirement met: 4 Requirement met: practice court on-site has the same surface than the match courts? 4 # of locations 1 Dist. < 10min Requirement met: Exact same surface: Yes; if not, describe
No. of Courts Approved for Night Play: For Outdoor events with night session, is a second court with approved lights available on-site? Surface: Clay
Yes
Color(s): Red Quality: Very Good Good OK Poor If Hard court type => Cleaned or vacuumed: Select Frequent enough? Yes No Cleaning machine is: Select - Quality: Select If Clay court type =>Maintenance of match courts was done: As requested Maintenance was: As needed Competence of ground staff in case of rain: Excellent
STADIUM COURT: Seating Capacity:
2792; Permanent + Temporary
Yes Yes Yes Yes
Tour Minimum Standards:
No No No No
No Very Poor
Yes
No
Quality of court presentation: Excellent; if any issues, describe: Side banners: Normal; if any issues, describe: Was there any Host Locality signage on the court? Had the tournament received prior Tour approval? Did it comply with the Tour regulations (position and size)? What exactly was painted on the court? ;
Yes Yes Yes
No ; if yes on Select No No / Distance from baseline:
Was there any Court surface ID painted on the court? Did it comply with the Tour regulations (position and size)? What exactly was painted on the court? ;
Yes Yes
No No / Distance from doubles sideline:
Comments on Stadium court:
Strasbourg 09 On Site Report
2
Used at night
Scoreboard
Sound System
Crowd control
OCC Seats location
Containers for drinks
Yes
No
Electronic
Good
Good
Good
Whirlpool
Court 3
OK
OK
Good
300
No
No
Electronic
None
Good
Good
Electric
Court 2
OK
OK
Good
20
No
No
Electronic
None
Good
OK
Electric
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Comments on match courts: Not a good seating area for Court 2 - most of the
Strasbourg 09 On Site Report
3
Hand sanitizer
Television
2792
Fans
Spectator Capacity
Good
Umbrellas
Surface quality
OK
Plug for PDA
Backdrop
OK
Ratio
Measurements
Stadium
Average readings (unit)
Court
OTHER INFORMATION ON MATCH COURTS
TECHNOLOGY: IT & Communication devices INTERNET CONNECTIONS: - Were all Internet connections provided to all Tour staff on-site at least 1Mb/sec: - Any filtering implemented to restrict web access to gambling websites:
STANDARDS VIOLATION Yes Yes
No No
LIVE SCORING: - Name of IT Company in charge of network set-up: Scoretenn - Was the local IT person on-site at all times during matches: Yes; name of representative: Jerome - Was the Living Scoring set-up, tested and functioning by… the start of qualifying? Yes No the start of Main Draw? Yes No - If any issues, describe: TOUR OFFICE: - Was the Internet connection available to the Supervisor by the Qualifying sign-in day at 9.00am: Yes No - Was the Internet service cable or wireless: Wireless; if cabled, how many connections available in Tour office: - Was the Internet service stable and reliable: Yes No - Was a printer provided to the Supervisor: Yes; any configuration issues: None WALKIE TALKIES: Quality of radios Very Good Good OK Poor Proper WTA/officiating channel Yes No Was the private medical channel provided? Yes No Number of units provided 6 Was it sufficient for all Tour staff: Radios provided to all courts Yes No
Very Poor Yes
No
Additional comments about IT set-up:
TOUR OFFICE STANDARDS VIOLATION Size: Very Good Good OK Poor Very Poor Location: Very Good Good OK Poor Very Poor Privacy: Very Good Good OK Poor Very Poor Office shared: Yes No If yes, with whom: Referee, Player Relations Ready and available by 9am on Qualifying sign-in day: Yes No If no, explain: Number of working positions available: 2 Fax: Good Copier: Not provided Television: Yes Bulletin board of adequate size (in or outside the Tour office): Yes Additional table or shelf to display players’ information: Yes Lockable cabinet or cupboard: Yes
Score monitor: Yes
Additional comments about the Tour Office:
HOTELS STANDARDS VIOLATION GENERAL PLAYER’S ACCOMMODATION INFORMATION: - Did the tournament comply with the Tour per diem rules? Yes No If no, please give details: - Was the tournament paying for Double rooms to all players? Yes No If no, please give details: - If the tournament chose to pay a cash per diem allowance, what was the amount? - Among the hotels selected by the tournament, was there one hotel with a rate equal or below USD 100? Yes No If no, please explain the reason(s): - Was an official hotel room list provided to the Supervisor? Yes, when No - Was private housing available to players? Yes No Strasbourg 09 On Site Report
4
Comments: OFFICIAL HOTEL #1: Hilton Strasbourg Rate (incl. tax): 140 Euros Proximity to Site:
